Terms of service
These Terms of Service ("Terms") govern your access to and use of the Pacano website, as well as the purchase of products offered through our store. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
1. General Terms
Eligibility
You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use this website or purchase products. By using our website, you represent and warrant that you meet these eligibility requirements.
Account Registration
Creating an account is optional but may provide access to additional features and a more personalized shopping experience. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Product Information
We strive to ensure that product descriptions, pricing, images, specifications, and availability are accurate and up to date. However, we do not guarantee that all information is complete, error-free, or current. We reserve the right to correct errors, update information, change pricing, or discontinue products at any time without prior notice.
Prohibited Conduct
By using our website, you agree not to:
- Violate any applicable laws or regulations.
- Use the website for unlawful or unauthorized purposes.
- Attempt to gain unauthorized access to our systems or interfere with website operations.
- Engage in fraudulent, misleading, or deceptive conduct.
- Upload or distribute viruses, malware, or other harmful software.
- Use automated systems to scrape, copy, or collect website content without permission.
Intellectual Property
All content available on the Pacano website, including text, graphics, images, logos, icons, videos, designs, and trademarks, is protected by applicable intellectual property laws and remains the property of Pacano or its licensors.
You may not reproduce, modify, distribute, publish, or otherwise use any content from this website without our prior written consent.
2. Orders and Payments
Product Availability
All orders are subject to product availability. If an item becomes unavailable after an order has been placed, we may cancel the affected item and provide an appropriate refund or offer an alternative where possible.
Pricing and Payment
All prices displayed on our website are shown in the applicable currency and may change without prior notice. Payment is required in full before an order is processed.
You agree to provide accurate billing and payment information. Pacano reserves the right to refuse, limit, or cancel any order if fraudulent or unauthorized activity is suspected.
Order Confirmation
After placing your order, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of the order.
Your order is considered accepted only when it has been dispatched or when we otherwise confirm acceptance.
Taxes and Customs
Customers are responsible for any taxes, customs duties, import fees, or other government charges applicable to their orders unless otherwise stated during checkout.
3. Shipping and Delivery
Shipping
We work with trusted shipping carriers to deliver orders safely and efficiently. Available shipping methods and associated costs will be displayed during checkout.
Order Tracking
Where available, tracking information will be provided once your order has been shipped. Tracking updates depend on the shipping carrier and may not be available immediately or for every destination.
Delivery Delays
Estimated delivery times are provided for convenience only and are not guaranteed. Delivery delays resulting from customs processing, carrier disruptions, weather, public holidays, or other circumstances beyond our control do not constitute a breach of these Terms.
4. Returns and Refunds
Return Policy
Returns and refunds are governed by our separate Refund and Return Policy. Please review that policy for detailed information regarding eligibility, return procedures, and refund processing.
Warranty Disclaimer
Unless expressly stated otherwise, products sold through our website are provided without additional warranties or guarantees. Any manufacturer warranties are the responsibility of the respective manufacturer.
5. Limitation of Liability
To the fullest extent permitted by law, Pacano's total liability arising from your use of our website or purchase of products shall not exceed the amount paid for the specific product giving rise to the claim.
Pacano shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities.
6. Indemnification
You agree to indemnify, defend, and hold harmless Pacano, its affiliates, employees, directors, officers, and partners from any claims, liabilities, damages, losses, costs, or expenses arising from your violation of these Terms or your misuse of our website.
7. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Pacano operates, without regard to conflict of law principles.
Any disputes arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the appropriate courts.
8. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes become effective immediately upon publication on this page unless otherwise stated.
Your continued use of our website following any updates constitutes your acceptance of the revised Terms.
9. Contact Us
If you have any questions regarding these Terms of Service or any aspect of our website, please contact us:
Email: hello@pacanco.com