Questions, Answered With Care

Paca & Co brings together skincare, beauty, cosmetics, hair care, personal care, and modern beauty tools to support everyday routines and elevated self-care moments.

Start by considering your current routine, skin or hair needs, and the result you want to support. Review the product description, features, suggested use, and any instructions before purchasing.

Yes, patch testing is recommended when introducing a new topical product, especially for sensitive or reactive skin. Apply a small amount to a discreet area and wait before wider use.

Unless the packaging says otherwise, store beauty products in a cool, dry place away from direct sunlight, heat, and moisture. Close lids securely after use.

Yes. Results can vary based on skin type, hair type, product compatibility, routine consistency, lifestyle, and individual sensitivities.

Always follow the instructions included with the device. Begin with the lowest comfortable setting when intensity is adjustable and avoid using devices on irritated, injured, or broken skin.

Usage frequency depends on the device. Follow the product instructions and avoid exceeding the recommended session length or schedule.

Some devices may not be suitable for people with certain medical conditions, implanted electronic devices, skin sensitivities, or during pregnancy. Review product warnings before use.

Turn the device off and disconnect it from power before cleaning. Use the method stated in the instructions and avoid submerging devices unless clearly allowed.

After checkout, you should receive an order confirmation at the email address provided. Check your spam or promotions folder if it does not appear.

Contact us as soon as possible. Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Contact us immediately with your order information and correct address. Address updates may only be possible before processing or dispatch.

Check that the code is entered correctly and that all eligibility conditions are met. Some codes may be limited by date, product, order value, or customer eligibility.

Orders are prepared within the processing period shown in our Shipping Policy. Processing time is separate from carrier transit time.

When tracking becomes available, the details will be sent to the email address used at checkout. Carrier updates may take some time to appear.

Check around your property, with household members, reception, and nearby neighbors. If it remains missing, contact the carrier with your tracking number.

Contact us promptly with your order number, a description of the issue, and clear photos of the item, packaging, and shipping label.

Eligible returns must meet the conditions stated in our Return Policy. For hygiene reasons, certain opened, used, or personal-care items may not be returnable unless faulty.

Approved refunds are issued after the returned item is received and inspected. The time for funds to appear depends on your bank or payment provider.