Privacy policy

Last updated: July 16, 2026

Pacano operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience collectively referred to as the "Services."

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, process, retain, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information: Your name, email address, telephone number, billing address, shipping address, and other delivery details.
  • Financial information: Payment card information, financial account details, transaction information, payment method, and payment confirmation.
  • Account information: Your username, password, security details, preferences, and account settings.
  • Transaction information: Products you view, purchase, return, exchange, cancel, add to your cart, or save to a wishlist, as well as details of past transactions.
  • Communications: Information you provide when contacting our customer support team, submitting a form, leaving a review, or otherwise communicating with us.
  • Device information: Information about your device, browser, operating system, internet connection, IP address, and other online identifiers.
  • Usage information: Information about how and when you access, browse, navigate, or interact with the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: Such as when you place an order, create an account, contact us, submit a form, write a review, or otherwise provide information to us.
  • Automatically through the Services: Such as through your device, browser, cookies, pixels, and similar technologies when you visit or use our website.
  • From service providers: Including companies that support our website, payment processing, analytics, marketing, fulfillment, shipping, fraud prevention, and customer support.
  • From business partners and other third parties: Where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with Pacano and which Services you use, we may use your personal information for the following purposes:

Providing and Improving the Services

We use personal information to provide the Services, perform our contractual obligations, process payments, fulfill orders, arrange shipping, manage accounts, process returns or exchanges, remember preferences, enable customer reviews, and provide a personalized shopping experience.

We may also use personal information to understand how customers interact with the Services and to improve our website, products, features, and customer experience.

Marketing and Advertising

We may use personal information to send marketing, promotional, and advertising communications through email, text message, postal mail, or other channels, where permitted by law.

We may also use information about your purchases, cart activity, browsing behavior, and interactions with the Services to show relevant advertisements on our website or through third-party platforms.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide secure payments, detect and investigate suspected fraudulent, unlawful, malicious, or unsafe activity, protect public safety, and maintain the security of the Services.

If you create an account, you are responsible for protecting your account credentials. You should not share your username, password, or other access information with anyone.

Communicating With You

We use personal information to respond to questions, provide customer support, send order and account notifications, resolve disputes, and maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information to comply with applicable laws, respond to lawful requests from courts, regulators, law enforcement agencies, or government authorities, participate in legal proceedings, enforce our agreements and policies, and investigate potential violations.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify and service providers that perform services on our behalf, including website hosting, IT support, payment processing, analytics, customer service, cloud storage, order fulfillment, and shipping.
  • With business and marketing partners that help us provide advertising, promotional services, and personalized marketing.
  • When you request, direct, authorize, or otherwise consent to the disclosure, such as when information must be provided to a carrier to deliver your order.
  • Through social media widgets, integrations, account login tools, or other third-party features you choose to use.
  • With our affiliates, subsidiaries, or other businesses within our corporate group.
  • In connection with a business transaction, such as a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of our business.
  • To comply with legal obligations, subpoenas, court orders, search warrants, government requests, or other valid legal processes.
  • To enforce our Terms of Service, policies, and agreements or to protect Pacano, the Services, our customers, or other individuals.

Depending on where you reside, you may have the right to opt out of certain disclosures used for targeted advertising or activities defined as the "sale" or "sharing" of personal information under applicable law.

5. Relationship With Shopify

The Services are hosted and supported by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide, maintain, secure, and improve the ecommerce services available through our store.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers located in countries outside your place of residence.

We may use Shopify features that combine information from your interactions with our store, Shopify, and other merchants to help protect, improve, and grow our business. In certain circumstances, Shopify may be independently responsible for processing personal information and responding to requests relating to that processing.

For more information, please review the Shopify Consumer Privacy Policy. Depending on your location, you may also exercise certain privacy rights through the Shopify Privacy Portal.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the Services, remember your preferences, understand website usage, improve performance, prevent fraud, and provide relevant marketing or advertising.

You may be able to manage cookies through your browser settings or through any consent-management tools available on our website. Disabling certain cookies may affect the functionality or availability of parts of the Services.

7. Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties. When you follow a link to a platform that is not controlled by Pacano, you should review that platform's privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, availability, or content of third-party websites or services.

Information posted in public or semi-public areas, including information shared through social media platforms, may be visible to other users and may be used by those parties without limitation. The inclusion of a third-party link does not necessarily indicate our endorsement of the platform, its content, or its operators.

8. Children's Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at hello@pacanco.com to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

9. Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system, online platform, or method of data transmission is completely secure or impenetrable.

We cannot guarantee absolute security, and information transmitted through unsecured channels may be at risk. You should avoid sending sensitive or confidential information through channels that are not secure.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as whether it is required to maintain your account, complete a transaction, provide the Services, comply with legal or tax obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.

11. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute and may be subject to exceptions or limitations under applicable law.

  • Right to access or know: You may have the right to request information about the personal information we hold about you and how it is processed.
  • Right to deletion: You may have the right to request the deletion of personal information we maintain about you.
  • Right to correction: You may have the right to request that inaccurate or incomplete personal information be corrected.
  • Right to portability: You may have the right to receive a copy of certain personal information in a structured and commonly used format or request its transfer to another party.
  • Right to opt out of sale, sharing, or targeted advertising: Depending on your location, you may have the right to opt out of activities legally defined as selling or sharing personal information or processing information for targeted advertising.
  • Right to limit certain uses: You may have the right to limit the use or disclosure of certain categories of sensitive personal information, where applicable.
  • Right to appeal: You may have the right to appeal a decision we make concerning a privacy request.

Marketing Communication Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those communications.

Even after opting out of promotional messages, you may continue to receive non-promotional communications relating to your orders, account, transactions, customer service requests, or other important service matters.

Rights for Residents of the UK and European Economic Area

If you reside in the United Kingdom or European Economic Area, you may also have the following rights, subject to applicable exceptions and limitations:

  • Right to object: You may have the right to object to certain processing of your personal information.
  • Right to restriction: You may have the right to request that we restrict the processing of personal information in certain circumstances.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

12. Exercising Your Rights

You may exercise your privacy rights through any options made available through the Services or by contacting us at hello@pacanco.com.

We will not discriminate against you for exercising a privacy right. We may need to verify your identity before processing a request, as permitted or required by law.

You may designate an authorized agent to submit a request on your behalf where permitted. Before processing such a request, we may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond to valid requests within the period required by applicable law.

13. Complaints

If you have a complaint about how we collect, use, or process your personal information, please contact us using the details provided below.

Depending on where you reside, you may have the right to appeal our response or lodge a complaint with your local privacy or data protection authority.

Residents of the European Economic Area can find a list of supervisory authorities through the European Data Protection Board.

14. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

When personal information is transferred outside the European Economic Area or the United Kingdom, we may rely on recognized legal transfer mechanisms, including the European Commission's Standard Contractual Clauses, equivalent UK contractual protections, or transfers to jurisdictions recognized as providing an adequate level of data protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, the Services, legal requirements, operational needs, or regulatory obligations.

When changes are made, we will publish the revised Privacy Policy on this page and update the "Last updated" date. We will provide additional notice where required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise a privacy right, please contact Pacano using the following details:

Email: hello@pacanco.com

Mailing Address:
Pacano
Bonnet Creek Resort, Room 1219
Orlando, Florida 32821
United States

For the purposes of applicable data protection laws, Pacano is the data controller responsible for the personal information described in this Privacy Policy, except where Shopify or another third party acts as an independent controller.