Shipping policy

At Pacano, we are committed to providing a smooth, reliable, and transparent shipping experience. Please review the information below to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

Once your order has been placed and payment has been successfully processed, our team will begin preparing it for shipment.

Most orders are processed within 24 to 48 hours. Processing times may be slightly longer during weekends, holidays, promotional periods, or times of unusually high order volume.

2. Shipping Methods

We work with reliable shipping carriers to help ensure that your order is delivered securely and efficiently.

The shipping method used for your order may depend on several factors, including the delivery destination, package size, package weight, and carrier availability. Standard shipping is available for most orders.

3. Shipping Costs

We aim to keep our shipping charges fair and transparent.

Orders below $50 are subject to a flat shipping fee of $4.99.
Orders over $50 qualify for free standard shipping.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Time

Standard shipping generally takes approximately 6 to 9 business days after the order has been processed.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to circumstances outside our control, including carrier delays, customs clearance, severe weather, public holidays, local disruptions, or other unforeseen events.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may also be available through your customer account where applicable.

Please allow up to 48 hours for the tracking information to become active or update within the carrier’s system.

If you have not received tracking information after your order has shipped, please contact us at hello@pacanco.com.

6. Shipping Address Accuracy

Please carefully review your shipping address before completing your order. The address must be complete and accurate to help ensure successful delivery.

Pacano is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your address after placing your order, contact us immediately at hello@pacanco.com. We will do our best to assist, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

7. Delayed, Lost, or Undelivered Packages

If your package has not arrived within the estimated delivery timeframe, please first review the tracking information for any carrier updates.

If the tracking information has not updated for an extended period or the package appears to be lost in transit, contact our customer support team at hello@pacanco.com.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution. Depending on the circumstances, this may include locating the package, arranging a replacement, or issuing a refund.

8. Delivery Attempts and Returned Packages

Customers are responsible for ensuring that someone is available to receive the package when required and for following any delivery instructions provided by the carrier.

If an order is returned to us due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be sent again.

9. Customs and Import Charges

For international orders, customs duties, taxes, import fees, or other charges may be imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout. Pacano does not control these charges and cannot predict their amount.